Q: What are your hours and are you open on weekends?
A: Our office is open to start making appointments at 8AM on weekdays and at 9AM on weekends and holidays. We have evening hours as well as weekend/holiday hours so that we can accommodate almost anyone’s schedule. Our office is open to see patients at the following times:

  West End Avenue Office
450 West End Avenue
Washington Square Office
2 Fifth Avenue
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Weekend/Holiday Mornings
08:30 AM - 07:00 PM
08:30 AM - 07:00 PM
08:30 AM - 07:00 PM
09:00 AM - 07:00 PM
09:00 AM - 06:00 PM
Call for appointment (Illness Only)
09:00 AM - 06:00 PM
09:00 AM - 06:00 PM
09:00 AM - 06:00 PM
09:00 AM - 06:00 PM
09:00 AM - 06:00 PM
Closed

Can my child be seen in either office?
A: Absolutely. We use an electronic medical record system that allows us to access your child’s medical chart from either office. Note that on Saturdays, Sundays, and holidays, only our West End Avenue office is open.

How long is the average waiting time?
A: We make every effort to keep your wait time to less than 15 minutes. However, on busy days or if we encounter unexpected emergencies, it may be longer. If you are concerned that your doctor might be behind, we encourage calling the office before your appointment and checking whether or not your doctor is running on time. If you are under a lot of time pressure, please let the receptionist know as soon as your arrive in our office. In general, the most common reason that we get behind is because our patients come late. Please do not assume that your doctor will be running late.

Can my child always see the same doctor?
A: We encourage you to see the same doctor as often as possible. While this can clearly be done for your well child visits, there will most likely be times that your child needs to be seen but your usual doctor is not available. All of our doctors are excellent and we all speak frequently (often daily). In fact, we often consult one another. So, your child will always receive outstanding care.

If I have an appointment for one child and my other child becomes ill, can I just bring the other child along to see the doctor?
A: Please call in advance to ask if your other child can be seen around the time of your scheduled appointment and we will almost always be able to accommodate you. If not, we will offer you the next available appointment.

Do you have separate waiting rooms for sick and well children?
A: No. The number of waiting rooms has not been shown to affect the frequency with which patients feel that they “caught something” in the doctors’ office. In fact, a study in the New England Journal of Medicine examined whether children who were seen for regular check-ups during the cold and flu season developed more illness, presumably caught in the waiting room, than children who did not go to the doctor’s office at all during that time. There was no difference. Children who were not in the doctor’s office got sick just as often than those who had regular checkups and were supposedly “exposed” to the ill children in the waiting room. Even so, we try to stay on time and to take children with contagious illnesses out of the waiting area. We immediately isolate all patients with conjunctivitis (pinkeye), suspicious rashes, or other diseases which we think are especially contagious. If you think that your child has one of these illnesses then please let the receptionist know as soon as you arrive.

Can I always reach one of the West End Pediatrics doctors?
A: Yes. No one else ever covers our practice. One of our doctors is always available. We do not employ any triage services or nurse practitioners.

Do I always need to speak with the doctor?
A: No. Our nurses are an outstanding resource and you should feel free to consult them. If they feel that you should speak with the doctor then they will pass your message on.

What are your hospital affiliations?
A: We are all affiliated with The New York Hospital/Weill Cornell Medical Center and Lenox Hill Hospital. In addition, Drs. Rosenbaum and Softness are affiliated with Columbia University Medical Center.

Are all of the doctors board-certified pediatricians?
A: Yes. All of our doctors are board-certified pediatricians.

What if my child needs a referral to a specialist?
A: We maintain a list of excellent specialists that covers all clinical, behavioral, and developmental aspects of pediatric care. This list is constantly being updated based on our experiences and those of our patients. We will make every effort to refer you to specialists whose personality and expertise will, we think, work the best you and your child.

What if I have an emergency?
A: If you have a life-threatening emergency please dial 911. Otherwise call us first. If we feel that your child needs to be seen we will most likely meet you in our office or at the hospital even if it is the middle of the night.