Contacting The Office

We encourage our patients to call our office directly with any questions or concerns.  Our receptionists can help make appointments, transfer you to a doctor or nurse, and help faciliate the completion of necessary forms and requests.

We also communicate with our patients via email !  Email is great way to send and receive forms, ask administrative questions, and get information about upcoming appointments.  If you have a medical question that is time-sensitive - always give our office a call before emailing.

After Hours & Weekends

West End Pediatrics, P.C. prides ourselves on our accessibility to our patients.  Our office has a physician on call every evening, every weekend, and every major holiday.

Phone calls after 6:45pm and on weekends are relayed to our answering service who will ontact the doctor on call.  You should hear from one of our physicians within minutes!

Appointments

West End Pediatrics, P.C. offers same day appointments to all of our patients.  Please give our office a call  before you come in so we can find a time that works best!

For previously scheduled appointments that are not cancelled within 24 hours, a $75.00 fee will be charged.

Additionally, if you are more than 15 minutes late for your appointment, we may have to ask you to reschedule to another date.

For any emergencies, please call 911 immediately.

 

Payment

West End Pediatrics, P.C. does not participate in any insurance plans. Payment in full  is expected at the time of your visit.  Our office will provide you with a form you can submit to your insurance for reimbursement. 

While we do not participate in insurance, we have a full time billing department that is here to help with any of your billing and insurance related questions!

 

Forms 

We know school, camp, and activity forms can be overwhelming - and we're here to help!  Parents and patients may drop off, fax, or email forms to our office for completion.  Please make sure that the patients ifnormation is included as well as how you'd like for us to get your forms back to you.

Please give our office 5-7 business days to complete your forms - but we'll try our best to get them back to you sooner than that!

We know sometimes things pop up last minute, but please try to give us advanced notice to complete your forms!