Office Hours

All office visits are by appointment only. Regular hours are from: 8:30am-7pm M-F at our Upper West Side office and 8:30am-6pm M-F at our Greenwich Village office

Phone lines are open from 8am and 6:45pm. We offer Weekend hours (for sick visits) every weekend regardless of major holidays. Phones lines are open 9:30am-12pm on Weekends to fill ill calls by appointment only in the order they are received.

Each weekday there will be  physicians available to cover your medical needs whatever they may be. We fill our ill appointments in order and will schedule into the evening only as our earlier appointments are filled. This is to accommodate those children who may become sicker later in the day. If your doctor is unavailable that day, please see another physician for your sick visit.

Sick Calls

If your child is ill, call as early in the day as possible. You may request a same day appointment if you are sure that your child needs an office visit. If you need to discuss your child’s illness, please ask the front desk to forward you to a nurse. Please organize your information for the phone nurse.

Have the following information available:

  • Name, age of child
  • Pharmacy phone number
  • Child’s temperature If possible
  • Associated symptoms, i.e.: vomiting, diarrhea, cough, irritability, lethargy, urine output, amount of feeding, change in sleep, rash, headache

After Hours & Weekends

Phone calls after 6:30pm and on weekends are relayed through our answering service to the pediatrician on call. If you do not receive a return call within a reasonable time (2 hours) please call again, as wrong numbers, misunderstandings and emergencies do occur. Remember, you must leave a telephone number for us to return your call. Please do not leave a number that cannot accept blocked calls. Most of our physicians will be returning your call on a line that is blocked and not available to public callers.

After regular office hours, we ask that parents try to reserve calls for problems of sudden or serious natures that cannot wait to speak to someone by the next morning. Parents should be able to give temporary treatment to non-emergency conditions, such as colds, cough, fever, rash and upset stomachs. This allows for the doctor on call time to properly attend to the real emergencies requiring immediate medical attention. Please dial 911 for severe issues(s) and leave a message with the answering service and a doctor will follow up with you.

You can refer to the common questions asked by parents on this website for answers you seek regarding your child’s condition. We see ill children in the office by appointment only on Saturday & Sunday mornings. The phone lines turn on at 9:30 a.m. and a medical assistant is available to schedule same-day appointments and guide you through questions you may have. The nurse will not be able to answer routine questions about chronic problems or refill prescriptions or complete forms on weekends. We are there to service those children that are ill and need to be seen.

Late For Appointment

If you are more than 20 minutes late for your appointment you may be asked to reschedule.

Unpaid Balances

You will be asked to pay your unpaid balance upfront the day of your child's appointment.

Emergencies

If your child’s problem is truly an emergency and there is no time to call us, call 911 or take your child to the nearest Emergency Room. The physician there will contact us. Please inform the Emergency Room Staff that we are your pediatricians.

POISON CONTROL PHONE: (800) 222-1222

 

Charges

Balance is expected at the time of visit. If you do not have a method of payment at that time, we will send the bill home.

An extra charge will be applied for emergency appointments or walk-ins that need to be fit in during a regularly scheduled day.

There is a $75 charge for no-show appointments in which the appointment is not kept and the parents have not notified us or cancelled. Each appointment is precious time for patient and physician. An appointment that is not kept is lost time in which another child could have been seen.

We reserve the right to charge for school forms brought into the office separate from a child's well child appointment. These forms take significant time to complete and require extra time by our staff. We encourage you bring in any forms that you anticipate your child will need for the school year the day of her or his appointment. (If it is during camp season, we may get inundated and ask that you give us a 5-7 day turnaround) You can find the forms on this website and print them off before you come to the office.

Forms Completed By Physician

We ask that you do not wait for every summer before your child receives a physical by his or her pediatrician. Summertime, although convenient for both parents and children, is our busiest time of the year for physical exams and immunizations. Our office is overwhelmed by paperwork and scheduled appointments.

We ask that you try to get your child’s physical completed as closely as possible to his or her birth date. That way, when you receive the forms from school, your child will have had a recent exam and we can complete the form.

Have your child's names on all of the forms, immunizations and medical history portions completed before submitting them into the office for signing. Just click on the Forms Page to print out copies of daycare, sport physical and medicine administration forms. You can fill these out and bring them to your child's appointment. Thank You!

Please give us at least 5-7 business days to complete your child’s information.

Recommendations For Specialists

There may come a time that your pediatrician recommends that your child be seen by a specialist. There is a handful of specialist that are recommended by our staff physicians, should you need a recommendation please ask your primary care physician.