Question 1

Do we need to choose one doctor?

Accepted Answer

To ensure continuity of care and foster an ongoing relationship, we recommend selecting the same pediatrician for your child’s wellness visits. If your primary doctor is unavailable for an unplanned visit, we will arrange a prompt appointment with another pediatrician in our group.

Question 2

Do all the doctors work at both practice locations?

Accepted Answer

Yes, all our doctors practice at both locations. Many patients prefer to see their primary physician at the same site, and we are happy to accommodate this. For specific schedules, please call us, as there may be adjustments due to vacations or other needs.

Question 3

What’s the best way to reach you?

Accepted Answer

The most effective way to reach us is by phone. During business hours, our receptionists handle administrative and scheduling questions, while our biller can assist with billing inquiries. For straightforward or follow-up medical questions, our experienced pediatric nurses are available throughout the day. If you have more complex questions or prefer to speak directly with a doctor, let us know, and we’ll direct your question appropriately.

Question 4

What about televisits?

Accepted Answer

While in-person visits are often preferred, we offer telemedicine options for certain situations, such as after-hours issues, when an in-person visit isn’t feasible, or if you need a consultation for a specific concern. We provide remote consultations via telephone, photo or video reviews, or video televisits.

Question 5

Are you open on weekends?

Accepted Answer

Yes, our Upper West Side office is open on both Saturdays and Sundays in the morning. Please call after 9 AM to schedule an appointment or televisit.

Question 6

Are you open on holidays?

Accepted Answer

Our Upper West Side office is open every day of the year in the morning. Please call after 9 AM to schedule an appointment.

Question 7

Are you available after hours?

Accepted Answer

One of our doctors is always on-call for urgent concerns. If you need immediate assistance, call our main line, and the answering service will connect you with the on-call doctor.

Question 8

Do you take insurance?

Accepted Answer

We are out of network with all insurance plans but will assist you in submitting claims to your insurance company. For further details, please contact our practice manager or biller.

Question 9

Can you provide more information about pricing?

Accepted Answer

Our charges vary based on the complexity of the service and the time required for diagnosis, treatment, and care coordination. For specific pricing information, please call our office manager.

Question 10

Which hospital are you affiliated with?

Accepted Answer

The doctors at West End Pediatrics are voluntary faculty at New York-Presbyterian Weill Cornell. Through this affiliation, we have established strong relationships with exceptional pediatric subspecialists both at Weill Cornell and at various other esteemed academic institutions and private practices throughout the city and beyond. We are committed to working with you to facilitate follow-up care and ensure seamless collaboration with other specialists as needed.

Providing compassionate and comprehensive care

Providing compassionate
and comprehensive care